Delete your account

You can delete your Laenso account at any time. This page explains how, and exactly what happens to your data.

How to delete your account

In the app: open your profile and tap Delete account. The screen lists what will be deleted and what is kept before you confirm, and the deletion happens straight away. It is the same for customers and providers.

Without the app: email support@laenso.com from the email address on your account, or send us the mobile number registered to it, with the subject “Delete my account”. We will verify it is really you before deleting anything — usually by sending a one-time code to your registered mobile number. We complete verified requests within 30 days.

What is deleted

• Your profile: name, email address, mobile number, photo, language preference.
• Your saved addresses and map locations.
• Your open, cancelled and expired service requests, and the quotes on them.
• The photos attached to every request you posted.
• Your conversations, for both sides, and every image sent in them. The other person cannot write to a deleted account, and a chat is where addresses and documents get shared.
• Your notifications, your chat with our support team, and your device push tokens, so notifications stop immediately.
• For providers: your business profile, service selections, service area, pin, licence numbers, your uploaded identity and trade documents, and any quote that did not become a completed job.
• Reviews you wrote that had not yet been published.

What we keep, and why

What	Why	For how long
Completed jobs — the title, category, price and dates, without your name, phone number, address, photos or description	They are also the other person’s record of work they did or paid for	While the other person’s account exists
Reviews you had already published, shown without your name	They are part of the other person’s reputation	While the other person’s account exists
Transaction and invoice records	Required by Indian tax and accounting law	8 years
Verification records for providers	Required to show we checked credentials before allowing work	3 years after account closure
Records subject to an active legal claim or investigation	We are not permitted to delete these	Until it concludes
Anonymised, aggregated statistics	Cannot be linked back to you	Indefinitely

Anything retained is separated from your identity where the law allows it.

Before you delete

• You cannot undo this. A new account starts from nothing.
• Finish or cancel any active job first. The app will not delete an account while a job it is part of is in progress, and lists the jobs that are.
• If you are a provider, your open quotes are withdrawn.

Removing a pre-registration

If you only signed up on this website and never installed the app, email support@laenso.com with the mobile number you registered and we will remove it. No verification code is needed, because there is no account to protect.

Questions

Write to support@laenso.com, or to our Grievance Officer at grievance@laenso.com. See the Privacy Policy for your full rights under the DPDP Act, 2023.